Contact Us
Got a question about one of the Canadian online casinos we cover, spotted something out of date, or just want to flag a suggestion? This page explains the best way to reach Online Casino and what kind of enquiries we're set up to handle.
How to reach us
The quickest way to get in touch is by email at [email protected]. Send us as much detail as you can - the casino brand involved, the page you were reading, or the specific issue - so we can look into it properly. We review every message that comes in, though response times can vary depending on volume.
What we can help with
We built this site to help Canadian players compare online casinos, bonuses and payment options with confidence, so most of what comes through our inbox falls into a handful of categories:
- Review accuracy: if a no deposit bonus, welcome offer or wagering term listed for a brand like Cashed, SlotsGem or WinnerIsland looks outdated, tell us and we'll check it against the operator's current terms.
- Site feedback: broken links, unclear comparisons, or sections you think could be explained better.
- General questions: how our ratings work, why a casino sits where it does in the rankings, or how a specific bonus type functions.
- Media and partnership enquiries: for anything commercial or press-related, email is still the right channel - just say so in your subject line.
What we can't do
We're an independent comparison site, not a casino operator, so there are limits to what we can resolve directly:
- We can't process deposits, withdrawals, account verification or bonus credits - those requests need to go to the casino's own customer support team.
- We can't access or change your account details on any listed brand.
- We can't guarantee a specific outcome from a bonus, promotion or wager - our role is to compare offers and explain terms, not to influence how any individual casino treats its players.
If you're dealing with a live account issue - a delayed withdrawal, a bonus that didn't apply, or a locked account - your fastest route is the live chat or support email listed directly on that operator's own site.
A note on responsible gambling
If you're reaching out because gambling has started to feel like a problem rather than entertainment, please see our Responsible Gambling page first. It covers self-exclusion options, spending controls and where to find independent support in Canada. We take these messages seriously and will point you toward the right resources rather than trying to handle them as a general enquiry.
Before you write in
A few checks that often save a back-and-forth:
- Confirm which casino and which offer you're asking about - bonus terms differ across brands like Betninja, CoinPoker and HugoCasino, so specifics help us answer faster.
- Check our Terms and Conditions page if your question relates to how we operate this site or how our content should be used.
- If your question is about who we are and how we research operators, our About Us page covers our approach and editorial standards.
Keeping the site accurate
Casino bonus terms, payment options and licensing details change regularly, and Canadian players deserve information they can trust. If you've played at a listed operator and noticed a discrepancy between what we've written and what you experienced - whether that's a wagering requirement, a payment method, or a game library detail - your report genuinely helps us keep the rankings and reviews on this site current for the next reader.